Refund policy

We have a no return and no cancellation policy on all orders.

All sales are final, except for damaged item(s), defective item(s),
and/or the order is incorrect. 

Return Authorization (RMA) required for all returns and exchanges

Inspect your order immediately upon receiving the package, as claim requests must be submitted within 7 days of receipt.  7 days will be calculated based on the date delivered according to the carrier’s package tracking information.  Should you find the item(s) defective, damaged, or if you received the wrong item(s), please follow the claim procedure below, so we may start the evaluation of the issue.  To be eligible for a return or exchange, your item(s) must be in the same condition as when you received the item(s), unopened, and unused, with all original packaging. 

To start a return or exchange, please email us at info@takuetsujapan.com, with your order number, picture of the package and item(s) you received, and a brief description of the claim.  Our team members will evaluate your claim within 2 business days.  Please be advised, we may ask for further information if needed. 

If your return or exchange is accepted, we will email you an RMA number, along with the shipping label for you to send back the item(s).  Please send back the item(s) in the original shipping packaging if possible.  If the original shipping package is not available, please send the item(s) back in a reasonably sized shipping material, as additional surcharges to the originally issued return shipping label by the carrier may be charged to you and/or your account.            

Please be advised, all returns without an RMA number will not be accepted.